Goldex Privacy Policy

What data we collect, why we process it, who it is shared with, and the rights you can exercise over your own account information.

Goldex Casino Privacy Policy

The Data Controller

Your personal data is controlled by Stable Tech N.V., the operator of Goldex, registered at Scharlooweg 39, Willemstad, Curacao. Stable Tech N.V. determines how and why player data collected through goldexplay.com is processed and is the entity responsible for compliance with the practices described on this page.

Lodging a Complaint

If you believe your data has been mishandled, raise the matter directly with us first at [email protected] so we can investigate and respond. If the issue remains unresolved, you retain the right to lodge a complaint with a supervisory authority with jurisdiction over the operator, which for Stable Tech N.V. is the data protection function associated with the Curacao Gaming Control Board licensing framework under licence 8048/JAZ.

We process registration and account data to provide the service you signed up for: opening your account, processing deposits and withdrawals, applying bonus terms and operating the games catalogue. Payment and identity data is processed to meet verification obligations tied to our operating licence. Technical and log data supports fraud prevention and platform security. Each of these purposes rests on either performance of the contract formed when you registered, or a legal obligation connected to our licence.

Data We Collect

Registration data includes your name, email address, date of birth and password. Payment data includes the card, e-wallet or cryptocurrency address used for deposits and withdrawals, together with transaction amounts and timestamps. KYC documents collected before your first withdrawal include a passport or driver’s licence, a proof-of-address document such as a utility bill or bank statement, and a copy of your payment method. Technical data includes IP address, device type, browser and session logs. Cookies are used for session management and site analytics.

Data Subject Rights

You can request access to the personal data we hold about you, ask for inaccurate data to be corrected, and request deletion where retention is no longer required for legal or contractual reasons. You may also request that processing be restricted, object to processing carried out on a legitimate-interest basis, and request a portable copy of your data in a structured format. Requests are handled by the support team and typically actioned within 30 days.

Sharing With Third Parties

Payment data is shared with the processors used to complete your transaction, including Visa, Mastercard and MiFinity, plus the relevant cryptocurrency network for crypto deposits and withdrawals. Gameplay data is shared with the studios supplying the games you play, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming and the other providers in our catalogue, to the extent needed to run the game session and record results. KYC documents are reviewed internally by our compliance team as part of the verification process described in our terms and conditions.

Cookies and Analytics

Session cookies keep you signed in as you move between pages and are essential to the site functioning. Analytics cookies measure how the site is used in aggregate, helping identify performance issues and popular sections of the catalogue. You can disable non-essential cookies through your browser settings; blocking session cookies will prevent you from remaining logged in.

International Transfers

Because Stable Tech N.V. is registered in Curacao, account and payment data may be processed on servers located outside Australia. Where data is transferred internationally, it remains subject to the safeguards described in this policy regardless of the jurisdiction in which it is processed.

Retention

Account data is retained for as long as your account remains active and for the period required afterward to meet record-keeping obligations tied to our licence, typically related to anti-fraud and financial reporting requirements. When you close your account, gameplay and transaction records are retained for this compliance period even though the account itself becomes inactive; data not subject to a retention obligation is deleted.

Contact for Data Requests

Direct any request relating to your personal data, including access, correction or deletion requests, to [email protected]. Include your registered email address so the request can be matched to your account without delay.